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Quiz | Helpdesk

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1. 1. How do you create a new Helpdesk Team?
A) Go to Overview > Create. B) Go to Configuration > Helpdesk Teams > Create. C) Go to Overview > Select a Helpdesk Team > Create. D) Go to Configuration > Types > Create.
2. 2. How can you share a Stage between multiple Helpdesk Teams?
A) Go to Configuration > Stages > Click on a Stage > Type the teams’ names in the “Teams” field. B) Go to Configuration > Helpdesk Teams > Click on a Team > Type the Stage’s name in the “Stages” field. C) Go to a Helpdesk Team’s ticket pipeline > Click the gear icon on a Stage > Edit Stage > Type the teams’ names in the “Teams” field.
3. 3. How do I ensure new tickets are assigned to the user with the lowest number of open tickets?
A) Configuration > Helpdesk Teams > Click on a Team > Visibility > All Internal Users B) Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user has an equal number of open tickets C) Configuration > Helpdesk Teams > Click on a Team > Follow All Team’s Tickets D) Configuration > Helpdesk Teams > Click on a Team > Automatic Assignment > Each user is assigned an equal number of tickets
4. 4. If a customer types a message in the description field on the Web Help page submission form, where does it appear in Odoo?
A) In the Description tab B) In the Chatter C) In the Type field D) In the Ticket form
5. 5. What information is added to a ticket once it matches a Service Level Agreement (SLA) policy?
A) An SLA tag and an SLA deadline. B) An SLA tag and an SLA countdown timer. C) An SLA status marker and an SLA countdown timer. D) An SLA status marker and an SLA colour.